Return Policy

- It's possible to return a product within 30 days of purchase.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Any item that is not in its original condition, is damaged or missing parts for reasons not due to our error is not eligible for return.
- the costs of returning a product are to be paid by the customer and will not be reimbursed.
- Once a product is returned in it's original status a full refund will be made in your account within 5 working days.

Late or missing refunds 
If you haven’t received a refund yet, contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at docc.sarah@gmail.com.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at docc.sarah@gmail.com and send your item to: Bisschopstraat, 25c, 3039 VA Rotterdam, Netherlands.

To return your product, you should mail your product to: Bisschopstraat, 25c, 3039 VA Rotterdam, Netherlands
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.